Eco-Able Limited Privacy Policy

Company number: 12147223
Registered address: The Old Police Station, Willow Court, Beeches Green,
Stroud, Gloucestershire, GL5 4BJ
Email address: info@eco-able.co.uk
Dated: 20/12/19

TERMS OF USE AND PRIVACY

Privacy Policy

Personal Information we collect:
To fulfil your order, you must provide me, Danielle Seatter of Eco-Able Ltd,
with certain information (which you authorised our website, PayPal etc to do),
such as:

  • name
  • email address
  • postal address
  • payment information
  • details of the product(s) ordered.

You may also choose to provide Eco-Able with additional personal information (for a custom order), if you contact us directly.
When you visit the website we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally as you browse the site we collect information about the individual web pages
or products which you view, the websites or search terms which directed you to the site and information about how you interact with the site. We refer to this automatically collected information as ‘device information’.

We collect ‘device information’ in the following ways:

‘Cookies’ are data files that are placed own your device or computer and often include and anonymous unique identifier. For more information about cookies and how to disable cookies visit http://allaboutcookies.org

‘Log files’ track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.

‘Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as ‘order information’.

Please note that payments are externally processed through PayPal or Stripe and no card details are received by ourselves.

When we talk about personal information in this privacy policy we are talking about both device information and order information.

How we use your personal information:

We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping and providing you with invoices and/or order
confirmations). We will not use your personal information for any other purpose. Should you wish to be contacted for marketing purposes, please subscribe to the mailing list.

We use the device information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimise our site, (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information:

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive or to otherwise protect our rights.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.
Additionally if you are a European resident, we note that we are processing
your information to fulfil any contracts that we might have with you, (for
example if you make an order through the site) or otherwise to pursue our
legitimate business interests listed above.
Under certain circumstances, you have rights under data protection laws in
relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Data retention:
When you place an order through the site we will maintain your order information for our records unless and until you ask us to delete this information.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Changes:

We may, from time to time update this privacy policy to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us at any time for queries, to make a complaint or for more information.

For purposes of EU data protection law, I, Danielle Seatter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Eco-Able Ltd.